5.19 Disposing of a device

From the View Device screen, you can mark a card as disposed within MyID. This creates an audit trail of the date and time of the disposal along with the identity of the operator who disposed of the card. When you cancel a device and disassociate it from its user, you can set the disposal status; see section 5.6, Canceling a device.

You can use the Change Disposal Status option to change the disposal status of a canceled device. In addition, if the card has expired, and the Allow disposal of expired devices configuration option is set to Yes, you can set the disposal status of the device without canceling it.

Note: You can also use the Erase Card workflow to set the disposal status of cards. See section 5.10, Erasing a device.

5.19.1 Setting the disposal status of a device

To set the disposal status of a device:

1. Search for a device, and view its details.

   See section 5.1, Searching for a device.

   Alternatively, insert the device into a reader.

   See section 5.2, Reading a device.

   You can also view a device from any form that contains a link to the device.

   For example:

   • Click the item in the list on the DEVICES tab of the View Person form.
   • Click the link icon on the Device Serial Number field of the View Request form.

2. Click the Change Disposal Status option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   If the Change Disposal Status option does not appear, the device may not be suitable for being disposed; for example, it may not be in a canceled state.

   The Change Disposal Status screen appears.

   

3. Select the Disposal Status for the device.

   This creates an audit trail of the date and time of the disposal along with the identity of the operator who disposed of the card.

   Select one of the following statuses:

   • Collected
   • Disposed
   • Legacy
   • Lost
   • None
   • Not Collected

   Note: When you mark a card with the status Disposed or Lost, MyID prevents it from ever being issued again. If you select any of the other disposal statuses, you can issue the card again.

4. Type any Notes about the reason you are disposing of the card.

5. Click Save.

5.19.2 Setting the disposal status of multiple devices

If you want to set the disposal status of multiple devices, you can set the disposal status in a batch instead of setting the status one by one.

To set the disposal status of multiple devices:

1. Search for the devices for which you want to set the disposal status.

   See section 5.1, Searching for a device.

   You can use the Device Disposal search to find devices with a particular disposal status or revocation reason.

2. On the search results page, use the checkboxes to the left of the records to select one or more devices.

   Note: If you select one device, the process is the same as clicking the Change Disposal Status option in the button bar at the bottom of the View Device screen; MyID uses the batch process only if you select more than one device. See section 5.19.1, Setting the disposal status of a device for details of setting the disposal status of a single device.

3. From the Tools menu, select Change Disposal Status.

   

   The Change Disposal Status screen appears.

   Complete the details as for setting the disposal status of a single device; see section 5.19.1, Setting the disposal status of a device.

4. Click Save.

   The confirmation screen appears.

   

5. Click Yes to proceed with the disposal, or No to go back to the list of devices.

   When you click Yes, the Batch Processing screen appears.

   

6. The disposals are processed. The table shows the status of each disposal:

   	The disposal succeeded.
   	The disposal failed. The Message column displays the reason for the failure; for example, you may have selected a device that is still active and has not yet been canceled.

7. Click Close.